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Duchossois Industries, INC.: Our Values

Eleven Commandments of Good Business…



  • A Customer is the most important person in any business.

  • A Customer is not dependent on us-we are dependent on the customer.

  • A Customer is not an interruption of our work-the customer is the purpose of it.

  • A Customer does us a favor by calling us-we are not doing the customer a favor by serving them.

  • A Customer is part of our business-not an outsider.

  • A Customer is not a cold statistic-customers are flesh and blood human beings with feelings and emotions like our own.

  • A Customer is not someone to argue or match wits with.

  • A Customer has certain expectations-it is our job to fill those expectations.

  • A Customer is deserving of our most courteous and attentive treatment.

  • A Customer makes it possible to pay your salary whether you are a truck driver, plant employee, office employee, salesperson or manager.

  • A Customer is the life-blood of this and every other business.

 

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Key Executives

Richard L.
Duchossois

Chairman

Craig J. Duchossois
Chief Executive Officer

Robert L. Fealy
President & Chief Operating Officer

Michael E. Flannery
Executive Vice President & Chief Financial Officer